Operations Coordinator

Wilmington, NC

Full Time

CFH Admin Office

Mid Level

Looking for an opportunity to be part of an environment that is committed to making your community better and working alongside people who care? Apply now and join the Cape Fear Habitat for Humanity team and its mission of building homes, communities, and hope in the Cape Fear region!

Position Summary
The Operations Coordinator supports the day-to-day internal operations of the organization, ensuring staff have the tools, systems, and resources needed to work efficiently and effectively. This role serves as a key operational hub, providing coordination across IT assets and systems, office and supply operations, internal communications, and internal events. The Operations Coordinator works closely with the Director of HR & Operations and provides organization-wide support across departments.

Essential duties include:
IT Asset & Systems Management

Manage the full lifecycle of IT assets including computers, tablets, phones, and other technology equipment (inventory, assignment, replacement, and disposal).
Coordinate setup, deployment, and recovery of hardware for new hires, role changes, and offboarding.
Serve as the primary point of contact for basic IT support and vendor coordination; escalate complex issues as needed.
Maintain accurate documentation related to technology assets, warranties, licenses, and standard operating procedures.

Software Management & User Access

Administer user access and permissions across all organizational software platforms and systems.
Provision and deprovision user accounts for employees, interns, and volunteers in coordination with HR and leadership.
Support software renewals, license tracking, and vendor relationships.
Assist with evaluating software tools and identifying opportunities for improved efficiency and standardization.

Office & Supply Management

Manage office supply inventory, ordering, and vendor relationships to ensure uninterrupted operations.
Coordinate shared office resources, equipment, and space needs.
Support facilities-related requests in collaboration with leadership or external vendors as applicable.

Internal Events & Administrative Support

Provide logistical and operational support for internal meetings, trainings, staff events, and organization-wide gatherings.
Assist with scheduling, room setup, materials preparation, and post-event follow-up.

Mail & Records Management

Coordinate incoming and outgoing mail.

Internal Communications & Systems Support

Support internal communication platforms (e.g., SharePoint, Teams, intranet tools) to ensure information is current and accessible.
Assist with publishing internal announcements, resources, and operational updates.
Help maintain consistency and organization of internal documentation and shared resources.

Qualifications

Associate’s degree or equivalent experience in operations, business administration, IT support, or a related field.
2–4 years of experience in an operations, administrative, or systems support role.
Strong comfort with technology, software platforms, and user account management.
Highly organized with strong attention to detail and documentation.
Ability to manage multiple priorities and support a diverse staff across departments.
Strong communication skills and a service-oriented mindset.
Experience in a nonprofit or mission-driven organization is a plus.

Requirements

Commitment to the Habitat for Humanity mission, principles and guidelines
Experience managing multiple, competing tasks & priorities
Hands-on experience with Office 365
Working knowledge of basic IT systems, computers, printers, software, networking, and other office equipment in support of affiliate
High degree of personal and professional integrity and the ability to work with confidential information
Ability to:
- Be self-directed, take ownership, and effectively manage projects to completion
- Organize, plan and implement projects appropriate to organizational goals
- Work effectively and comfortably with diverse populations
- Pass criminal background check and pre-employment drug screening test

Benefits:

Full Health Benefit package options
Generous Paid Time Off and Holidays
401(k) plan with company match
Intentional and mission-driven culture

Why Join Us?
At Cape Fear Habitat for Humanity, you’ll be part of a dedicated team committed to making a difference. You’ll have the opportunity to lead impactful initiatives and empower individuals and families in need of safe and affordable housing. If you are passionate about creating positive change and believe in the power of community, we invite you to apply!

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Operations Coordinator

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