Donor Database Coordinator

Wilmington, NC
Full Time
Mid Level
Do you love working with data and analytics?
Do you also have a heart for nonprofits and want to be part of a team that raises funds for affordable housing in the Cape Fear region? Then this may be the job you’re looking for!

Cape Fear Habitat has an opening for a team member to manage its donor database and help steward donor relationships by providing research and reporting to support the fundraising team. Attention to detail, curiosity, and a drive for accuracy are some of the qualities that will make you a good fit for the job.

Responsibilities:
The Donor Database Coordinator (DDC) manages the Blackbaud Raiser’s Edge donor database, gift processing and donor stewardship.

Database Management
  • Oversee donor gift processing and stewardship, including logging, entering and coding all donations (mail, web, event, in-kind, vehicle, etc.) and generating thank you letters. Ensure that donors are acknowledged using timely, effective, appropriate and consistent methods.
  • Manage information contained in the donor database. Document best practices and enforce rules for data entry; educate and train staff. Perform periodic maintenance to ensure that data is up-do-date and lacking duplicate records.  Create mailing and emailing lists when needed by the department and organization.
  • Track pledges and monthly gifts to ensure on-time payment
  • Prepare and submit activity reports to the Director of Development (DOD) measuring successes against projections
  • Interface with finance department and perform monthly and annual reconciliations. Assist finance with documentation needed for annual audit.
  • Interface with Habitat for Humanity International as data exchange contact for the Habitat 2.0 Fundraising program
  • Document and update position processes on an ongoing basis
Constituent Communications and Stewardship
  • Coordinate all donor mailings
  • Implement donor stewardship plan including acknowledgement letters, thank you cards, and other communications via phone and email
  • Manage event participant and constituent stewardship communication that is handled through Raiser’s Edge
  • Track opportunities in RE to assist DM, Development Director and Grants Coordinator in file management
Reports and Evaluation
  • Working with other development staff, provide financial reports related to donations and sponsorships to aid with evaluation of fundraising progress
  • Conduct regular virtual check in meetings with manager, and with other staff, as needed
Event Logistics
  • Assist with the planning and implementation of donor recognition / cultivation events, including but not limited to special builds, Golden Hammer Breakfast, etc.
  • Assist with the planning and implementation of other Habitat events (dedications, tours, information activities, fundraising events, etc.) that could be used as tools to cultivate individual donors and prospects
Experience and Knowledge Requirements
  • Commitment to the Cape Fear Habitat for Humanity mission
  • Two or more years of database management experience, preferably in the non-profit sector utilizing Raiser’s Edge
  • Advanced knowledge of Microsoft Office Suite with advanced spreadsheet and computing skills
  • Knowledge of basic fundraising principles and practices
  • Ability to understand and resolve technical problems independently
  • Ability to comply with regulations and procedures
  • Ability to prioritize and manage multiple responsibilities independently
  • Ability to pass criminal background check and pre-employment drug screening test
Physical Demand Requirements
•   Routinely use standard office equipment such as computers, printers and copiers
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